Help & FAQs

Let us help make your dreams of flight a reality. We have collected together answers to common questions that should help you choose a package and plan your visit.  If you have already booked then please see our pre-flight FAQs.

If you need anything else then please contact us, or use our live chat facility.

Planning

I have a disability, can I fly?

We have quite a number of regular customers who are disabled and we will do our very best to fly anyone with a disability. This is almost always possible where the disability is physical. Owing to the extra attention normally required we ask that you contact us first so we can discuss your requirements and choose a suitable package. Whilst we cannot guarantee you will fly, we can guarantee that we will try our best to help you fly.

If you would like to discuss your specific needs, and how we can help, contact us for a chat.

Are there any health restrictions?

Anyone in a state of reasonable health & fitness from 3 to 103 can fly. If you have a history of neck, back, heart problems, or who has previously suffered a shoulder dislocation, you should seek advice from their doctor before flying.

Check out our full list of criteria.

If you have any further questions, or would like to ask a more specific question, please get in touch with us.

Is there a weight limit?

Anyone with reasonable health & fitness can fly. Our upper weight limit is 18 stone (114kg), however if you do exceed this, please give us a call as we may still be able to fly you.

We do ask that you check the list of criteria below before booking. If you are concerned about any of the criteria, just contact us for a chat, we'll do everything we can to help you fly.

You can fly at Airkix as long as you:

  • Do not weigh more than 18 stone (114kg). Do call us if you are heavier than this
  • Are 4 or above (you must be able to comfortably wear one of our helmets)
  • Are NOT pregnant
  • Have NOT previously dislocated your shoulder - see below
  • Are NOT under the influence of alcohol or non-prescribed drugs
  • Are NOT wearing a hard cast
  • Have signed permission from a parent or guardian if under 18 years of age
  • Have signed our Statement of Risk

What's the Declaration of Risk?

We ask that all flyers complete a Declaration of Risk before they arrive on the day, paying particular attention to the information regarding previously dislocated shoulders. When you've successfully completed the Declaration of Risk, you'll be presented with a multi-digit code. Bring that with you on the day and 'check-in' will be a breeze.

Flyers under 18 yrs of age must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight. The parent / guardian will be required to provide a signature, as well as attend the classroom briefing.

Anyone with reasonable health & fitness can fly but do check our list of criteria before you book. If you've any questions about who can fly, please contact us for a chat. We'll do everything we can to help you fly.

Can children take part?

Are you kidding us - kids love it here! Seriously, we can fly anyone aged 3 to 103 providing you are in a state of reasonable health and fitness, and can fit into one of our flight suits and helmets.

Does an adult have to accompany flyers under 18yrs?

Flyers under 18 years of age must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight. The parent / guardian will be required to provide a signature for their statement of risk as well as attend the classroom briefing. If you are bringing a group / party, the organiser can sign on behalf of multiple participants as a guardian.

To save time, please complete your statement of risk prior to arrival. It is particularly important that you take note of the information regarding previously dislocated shoulders. Once completed, you'll be given a multi-digit code that you should bring with you on the day.

What are your opening times?

The reception desk at all of our facilities is open an hour before the first flight of the day (usually by 9am, though sometimes earlier or later according to the flight schedule) until one hour after the last flight time of the day.

Flying times are below, although we are happy to open outside these times for you by special arrangement for groups of 6 or more.

Flying Times - Excl Kix-Start Super Saver)
Term Time Off Peak Prime Time
Monday - Friday from 9am - 5:30pm
9pm - 11pm
6pm - 9pm
Saturday, Sunday & Bank Holidays  N/A from 8am - 11pm
School Holidays Off-Peak Prime Time
Monday - Friday 9pm - 11pm 10am - 9pm
Saturday, Sunday & Bank Holidays  N/A from 8am - 11pm

What are your off-peak hours?

If you're able to fly during our quieter times, you can save money on almost all our flight experiences.

During school term time:
Off-peak prices are applied to flights taken before 6pm and after 9pm Monday to Friday.

During school holidays:
Off-peak prices are applied to flights taken after 9pm Monday to Friday.

All other times during our operational day are classified as ‘Prime Time’.

Full details on our flying times are below:

Flying Times - Excl Kix-Start Super Saver)
Term Time Off Peak Prime Time
Monday - Friday from 9am - 5:30pm
9pm - 11pm
6pm - 9pm
Saturday, Sunday & Bank Holidays   from 8am - 11pm
School Holidays Off-Peak Prime Time
Monday - Friday 9pm - 11pm 10am - 9pm
Saturday, Sunday & Bank Holidays   from 8am - 11pm

Is there parking on site?

We have parking a stone's throw away from all our tunnels.  

Both Manchester (M41 7JA or M17 8DD) and Basingstoke (RG22 6PG) have free parking spaces on site. 

Milton Keynes is situated at the Xscape complex (MK9 3XS) where parking costs from 40p per hour during the day.

How long is a flight?

Strangely, we never ask how long a skydive lasts but this is the opposite at a wind tunnel.

We replicate the skydiving experience and offer flights which are about 1½ times longer than a tandem jump. So each flight is about a minute, often a bit longer but never shorter than 50 seconds.

A double flight is about 120 seconds long. Please remember we are selling the exhilarating indoor skydiving experience which should never be measured in terms of time!

It may not sound long but as a first time flyer it will seem much longer during the experience itself.

When do I need to arrive for my flights?

Your report time at iFLY will be confirmed to you via email once you have successfully completed a booking with us.

If you haven’t yet made your booking, you should be aware that just like catching a plane you must arrive and 'check-in' before your actual flight time. You should report to the front desk of your chosen venue at least 1 hour prior to your flight time.

So, if you choose to fly at 4pm you must arrive by 3pm. Please do not be late as we hate to see people miss their flights and we are unable to offer refunds. 

If you have already made a booking and are still unsure of when or where to arrive, please take a look at the confirmation email you’ll have received when you made your booking.

How many people do you need to qualify for group flights?

iFLY classifies ‘groups’ as 6 or more flyers. Groups of this size are rewarded with discounts.

Read more about group bookings.

Please note that there is no maximum group size – the more, the merrier.

Should your group size exceed 13, however, we will likely divide you into smaller teams so that the experience is maximised.

Don’t worry though, we have a free viewing gallery at all locations, so you can watch other members of your group fly.

What should I wear?

That's easy. 

  • Dress in comfy clothes (shirts without collars are best)
  • Wear lace-up trainers
  • Bring a hairbrush if you have long hair

Can I wear glasses in the wind tunnel?

If you wear glasses, we can provide extra large goggles that fit neatly over your glasses, meaning your sight is not obstructed during your flights. Contact lenses can also be worn under standard goggles but please note, there's always a small risk they may come out.

What do I need to bring with me on the day?

Firstly, we ask that every flyer completes a 'statement of risk', available at sor.iflyworld.co.uk, before arrival. It is particularly important that you take note of the information regarding previously dislocated shoulders. Once completed, you'll be given a multi-digit code that you should bring with you on the day. 

If your flight experience was originally purchased through one of our Gift Experience partners or a Gift Voucher company (and not directly through iFLY), you should also bring the original gift voucher that was issued to you. Without these, you'll be unable to fly.

Please arrive at iFLY comfortably dressed (avoid collars and hoods) and bring a pair of well fitting lace-up trainers. We find that jeans, t-shirt and a pair of skate/running shoes are ideal. If you don't have a pair of lace-up trainers, don't worry, we do have appropriate footwear for hire for £2.95.

If you have long hair we recommend bringing something to tie it up and maybe a brush.

Whilst we do have basic lockers on site, we suggest leaving valuable items at home for real peace of mind. Our lockers accept a £1 coin which is refunded and you should be prepared to remove all loose items and all items of jewellery before flying.

Do I need to bring ID or paperwork?

All you need is your confirmation email (either printed, or on your phone is fine).  

You should complete your Statement of Risk online before you arrive if possible, as this will save time on the day.

How do I get to iFLY Basingstoke?

iFLY Basingstoke is located in the heart of the Basingstoke Leisure Park. From junction 6 on the M3 follow signs towards Newbury around the ring road until you reach the Thorncroft Roundabout. Take the first exit on to Churchill Way Way and follow signs for The Leisure Park. 

Our postcode for using a GPS is RG22 6PG 

iFLY Indoor Skydiving
Basingstoke Leisure Park
Euskirchen Way
Basingstoke
Hampshire
RG22 6PG

How do I get to iFLY Manchester?

iFLY Manchester is located next to the Chill Factore indoor ski slope, and less than four miles from the centre of Manchester.

We are opposite the Trafford Centre and conveniently located just off the M60 motorway at junction 10.

Our postcode for using a GPS is M41 7JA. For older SATNAV's use M17 8DD.

iFLY Indoor Skydiving
9 Trafford Way
Trafford Park
Manchester
M41 7JA

How do I get to iFLY Milton Keynes?

iFLY Milton Keynes is situated at Xscape, directly adjacent to the main shopping centre. We are easily accessible by road, and Xscape has Pay & Display parking for over 1,000 cars.

Our postcode for using a GPS is MK9 3XS. 

iFLY Indoor Skydiving
602 Marlborough Gate
Central Milton Keynes
MK9 3XS

How do I get in touch?

We have several dedicated teams in place to ensure we’re able to answer your questions as quickly as possible. There are a number of ways you're able to reach us and we’d be delighted to hear from you.

You can send us an enquiry, and our team will scribe a response quickly and swiftly. 

You can also call our dedicated customer service team on 0845 331 6549. Calls cost 5p per minute plus your phone company's access charge. They can answer questions, take bookings or help with existing bookings. They’re here 7 days a week, from 9am – 8pm Monday to Friday and 10am – 6pm on weekends. 

We'd also be delighted for you to write to us. 

Are there any unforeseen costs on the day?

No, once you have made your reservation, you have paid for your flight experience.

However, we do have a number of optional extras that can be purchased on the day of your flight. Many customers ask us why we don’t include certain extras in the basic cost of our flight experiences and it’s a good point. The downside is that including extras would simply add a bit to the cost for everyone coming to fly and we don’t think that’s fair. However if you want to add pictures, videos, repeat flights or have a Hi-Fly experience we do charge for them as extras. Refreshments are available to purchase at all locations.

For more information specifically about our extras please get in touch with us.

Do you have strobe lighting & flash photography?

Flight sessions involve occasional flash photography (the driver of our wind tunnel will be taking snaps of flyers mid-flight) and occasional strobe lighting. 

This should not affect your ability to fly or spectate, but please contact us before arrival if you think we should know about any conditions such as epilepsy or seizures. We may be able to adjust our systems to accomodate.

Is it difficult to breathe in the wind tunnel?

No, it’s just like breathing normally actually…..so there is no specialist breathing equipment required. Just relax and breathing will come naturally.

If you do suffer from any breathing difficulties such as Asthma, don’t worry, in most cases you’ll still find flying a comfortable experience and be able to breathe normally. However we do recommend you contact us with any queries so we can offer further advice.

I've heard about the Hi-Fly experience... how do I get this?

The Hi-Fly is the equivalent of a hot-lap on a track day where instructors will be able to give you a taste of what’s its like to fly like a pro as they take hold of you and fly you around the tunnel, occasionally high up towards the top.

iFLY endeavours to offer the Hi-Fly in as many sessions as possible but owing to the specialist training and experience level required, we are unable to guarantee it. Remembering that Indoor Skydiving is a skill based pursuit, we do encourage flyers to be in control of their own experience and to fly independently of their instructor. The Hi-Fly for that reason is an ‘extra’ and not a standard feature of any iFLY experience.

Instructors able to offer the Hi-Fly are among the most experienced in the world, undergoing hours of rigorous training before they are licensed* to fly with others. If an instructor with the appropriate license deems he can fly safely with an iFLY customer, and enhance their experience at the same time, then the Hi-Fly will be offered. If you have any questions regarding the Hi-Fly, we urge you to speak to a member of the Aircrew in advance of your flight.

Get in touch with us, we’re happy to answer any questions you may have.

*Hi-Fly licenses are issued by the independent governing body of our sport, the International Bodyflight Association (IBA).

Extra activity - Brushboard (Basingstoke)

Brushboarding - all the fun of surfing without the wet stuff!

As well as indoor skydiving at Basingstoke, you can squeeze even more fun and excitement out of your visit with Brushboarding!

  • It’s unique, exhilarating and great for all the family
  • Anyone can do it, it’s quick and easy to pick up, you don’t get wet and it’s completely safe
  • With 576 simultaneously spinning brushes whizzing around, creating a continuous wave for you to surf on, we think it’s seriously good fun!
  • You’ll learn the basics in minutes and we reckon you’ll be carving it up on our indoor wave in no time!

We’ll let the video do the talking though. See all the fun of Brushboarding for yourself!

Find out more on all activities available at Basingstoke.

Extra activity - Freedom Climber (Basingstoke)

No ropes, no harness, no heights!

At iFLY Basingstoke you'll also find our revolutionary rotating wall of fun that allows you to try your hand at climbing whilst staying only a few feet from the ground.

It’s completely safe and a great way to discover a new sport whether young or old!

For those looking to challenge themselves, why not see how long you can climb on our never ending wall? 9 rotations of the spinning wall is equivalent to climbing up the height of Big Ben!

Want to find out more? See the iFLY Basingstoke page.

Extra activity - Skiplex (Basingstoke)

Skiplex

At iFLY Basingstoke you'll also find Skiplex, the UK's newest skiing experience.

Skiplex's revolutionary design means that they literally "move the mountain" to give you the slope you need without the hassle of lifts and crowds. That's why Skiplex skiers progress up to 8 times as fast as on a normal slope!

Skiplex offers:

  • A fun ski or snowboard experience
  • A perfect way to learn
  • A real challenge for experts
  • An easy refresher for "veterans"
  • Friendly tuition and all gear provide              

And it's backed up with all the equipment you need, friendly instructors and free parking.

To find out more visit Skiplex.co.uk or call 0845 600 3599. Calls cost 5p per minute plus your phone company's access charge.

Does iFLY record telephone calls?

Calls made to our friendly Customer Service Team on 0845 331 6549 may be recorded for quality and training purposes only. Calls cost 5p per minute plus your phone company's access charge.

Packages & Prices

How much does flying cost?

Firstly, booking online will save you money (£1.50 per flight experience) and flying can cost as little as £29.99 per person.

We’re committed to ensure our customers get the very best online price for their experience. That’s why we guarantee the experiences you see on iFLY.com, will not be available cheaper anywhere else. Don't waste your time on 'discount voucher code' websites because, even if they claim we are, we're not on them! See our Price Guarantee for further details.

Flying in one of our wind tunnels is exhilarating, fun for all ages and completely safe! The cost of your flight experience depends on the package you choose, and when you're able to fly. See our full list of packages and prices.

If you're able to fly weekdays term time, before 11am or between 4pm and 6pm choose our Kick-Start Super Saver. This is the cheapest way to fly with our MEGA VALUE offer - just £29.99 per person!

Is instruction included?

Yes, all of our first-time flyer experiences include instruction from highly qualified IBA (International Bodyflight Association) instructors who will be present throughout your flight experience.  

Find out more on packages and prices.

What is the Kick-Start experience?

Our Kick-Start package is our most popular package and makes a perfect taster experience. Most people leave wishing they'd flown more, but this offers great introductory value. 

  • Kick-Start packages include;
  • Full equipment hire (flight suit, helmet and goggles)
  • Friendly instruction  
  • 2 sensational flights, equivalent to 2 x 12,000 feet skydives
  • Personalised flight certificate.

Kick-Starts are available from as little as £29.99 per person. 

We also offer a Superhero Kick-Start - perfect for kids who dream of being a Superhero. Get kitted out with a Superman, Batman or Supergirl flying suit. Includes printed photo. From £49.99.

See more packages and prices or book now.

What is the Air-Born package?

This is perfect for the more adventurous and it’s the one we recommend to get the most from your visit. You could be turning in the air, or picking a spot and flying to it by the end of your session  

It includes double the flying time of the Kix-Start and twice the fun! Often taken as 2 x double length flights, this is where you really start to make progress.

  • Air-Born packages include;
  • Full equipment hire (flight suit, helmet and goggles)
  • Friendly instruction  
  • 4 sensational flights, equivalent to 4 x 12,000 feet skydives
  • Personalised flight certificate.

Special offers are also available on this package - from £69.99 per person

See more packages and prices or book now.

What is the Family Flight package?

This is the ultimate experience for the whole family, spanning all generations. Up to 5 family members can enjoy a sensational flight experience all on one single, fun filled visit.

You will attend the class and share 10 flights between you. It’s up to you how you divide the flights. This experience can also be booked by one person for a really intensive indoor skydiving experience.

Family flight packages include;

  • Full equipment hire (flight suit, helmet and goggles)
  • Friendly instruction  
  • 10 sensational flights shared between up to 5 -  equivalent to 10 x 12,000 feet skydives
  • Personalised flight certificate each

Family flight packages start from £159.99

See more packages and prices or book now.

What is Reschedule Plus?

Sometimes, due to unexpected circumstances flyers are unable to make their chosen flight date. Upon booking First Time Flyers will have the option of purchasing the Reschedule Plus - just £1.49 per experience.

This allows for unlimited booking reschedules to be made (at no extra cost) up to 48 hours before your flight date and is therefore strongly recommended.

If a booking is the result of any voucher redemption, please note the expiry date on the voucher. Reschedule Plus will allow you to reschedule your flights on the basis the new flight dates are within the validity period. Flights may not be rescheduled beyond the expiry date on any voucher. 

If you know that you need to reschedule a booking, please contact us in advance.

Find out details on the iFLY no show and cancellation policy.

What special offers are available?

Firstly, here at iFLY we’re committed to ensure our customers get the very best online price for their experience. That’s why we guarantee the experiences you see on iFLYWorld.co.uk, will not be available cheaper anywhere else.

Don't waste your time on 'deals' websites because, even if they claim we are, we're not on them!

From time to time we do run special offers and discounts on flight experiences. Check out our latest offers and promotions now.

What is the Share the Air flight experience?

This is the ultimate flight experience for two - share the air and fly together! Suitable for couples, friends and family members similar in weight.

iFLY is offering you the chance to fly with a friend and sample the joy of flight as a pair. No previous experience is necessary and as long as you’re both of similar size and shape, our instructors will have you both flying alongside one another.

Share the Air packages include;

  • Full equipment hire (flight suit, helmet and goggles)
  • Friendly instruction  
  • 3 flights, one solo flight each plus one shared flight - equivalent to 3 x 12,000 skydives!
  • Personalised flight certificate each.

Share the Air is available on selected Tuesdays at Manchester - £104.99

See more packages and prices or book now.

Got a group of 6+ celebrating a special occasion?

We have a range of group packages to suit every occasion, all at discounted prices!

Whether you’re looking to book the coolest birthday bash ever, an unforgettable Hen or Stag do, an office knees up or just a great day out with your mates, we’ll blow you and your friends away with an unforgettable experience.

Group flights start from £36.99 per person and include a minimum of 2 flights each - equivalent to 2 x 12,000 feet skydives!

See our group offers for birthday parties and other special events.  We also have bespoke packages for schools and corporate events.

Can I book with Tesco?

The good people at Tesco have decided that you can fly at iFLY (formerly Airkix) as part of their Clubcard Boost Reward Scheme. It's all quite straightforward too.

You can convert your Clubcard Points into Boost Tokens, each worth £15. You can then off-set those tokens against the price of specific iFLY experiences. Oh, and you can use as little or as many tokens as you like!

Find out more about booking with Tesco.

Looking for corporate team building activities?

At iFLY, we take team building to new heights!

Our state of the art attractions offer you the perfect venue for hosting your company’s event, whether you’re entertaining clients or just enjoying a fantastic staff day out.

With 3 fabulous locations; Basingstoke, Manchester and Milton Keynes, there’s plenty of choice for local and countrywide businesses alike, all with good transport links and onsite parking. No matter how big or small your company is, you can all become high flyers and enjoy the thrills of indoor skydiving at your nearest iFLY.

From our friendly, professional reception team to our World class instructors, we’ll do everything we can to ensure your group has the experience of a lifetime, making their day out an unforgettable one from start to finish.

To see for yourself why iFLY is the perfect way to 'escape the office', check out this short video clip.

See further information on corporate events at iFLY.

Looking to book a birthday party bonanza?

Party in style with all the thrills of indoor skydiving!

Soaring through our column of air is an exciting and unforgettable experience, no matter what your age (4yrs - 104yrs)!

Whether you’re booking your kids party or you’re a big kid booking your own birthday bash, we promise your party will be hard to top - leaving everyone with the biggest grins and lasting memories.

See our birthday party packages.

Looking to book a Hen or Stag party?

We’re a truly uplifting experience for those looking to organise a Hen or Stag do! Alternative Hen and Stag ideas are all the rage and you can’t get more extreme than flying in a wind tunnel!

We’re the best way to ensure your party pals enjoy an unforgettable experience - so don’t keep your feet on the ground when planning your next dream Hen or Stag do.

See our Hen and Stag packages and prices.

Looking to celebrate a special occasion?

We have a range of group packages to suit every occasion, all at discounted prices!

Whether you’re looking to book the coolest birthday bash ever, an unforgettable Hen or Stag do, an office knees up or just a great day out with your mates, we’ll blow you and your friends away with an unforgettable experience.

Group flights start from £36.99 per person include a minimum of 2 flights each - equivalent to 2 x 12,000 feet skydives!

See our group offers page for birthday parties, hen or stag dos and corporate packages.

Booking online

Do I have to pay in full or will you accept a deposit?

To make a booking at iFLY we do ask for full, cleared payment at the point you make the reservation. Sorry, but we don’t accept deposits, part payment or pay on arrival.

Can I reschedule or cancel my booking?

Rescheduling

(a) First Time Flyers and Returning Flyers

If you know you will not be able to make your flights, you may reschedule as follows:

  • For standard bookings with more than 48 hours’ notice, you may reschedule your flights. A charge of £6 per experience will apply.
  • For standard bookings with less than 48 hours’ notice, you will not be able to reschedule your flights.

In the event we do reschedule your flights within the 48 hours’ notice period, a reschedule fee of £15 per experience will apply. Where you have booked a group, team build or corporate experience such as the Ultimate Exclusive Party Package, or a Team Taster Corporate Event, a reschedule fee of £15 per person will apply.

If you fail to arrive for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid.

(b) Pro-Flyers and Skydivers

  • For any Pro-Flyer or Skydiver bookings a minimum of 120 hours' notice (5 days) must be given in order to reschedule your flights.

In the event that we do reschedule your flights within the 120 hours' notice period, regardless of the amount of flight time, a charge will be applied.

Reschedule Plus (optional extra)

Upon booking, First Time Flyers will have the option of purchasing the Reschedule Plus - just £1.49 per experience. This allows for unlimited booking reschedules to be made (at no extra cost) up to 48 hours before your flight date and is therefore strongly recommended.

Holders of the Reschedule Plus can also reschedule flights with less than 48 hours’ notice, at a greatly reduced price of £10 per experience.

If a booking is the result of any voucher redemption, please note the expiry date on the voucher. Reschedule Plus will allow you to reschedule your flights on the basis the new flight dates are within the validity period. Flights may not be rescheduled beyond the expiry date on any voucher.

Refund policy

If you know you will be unable to take your flights, you can transfer vouchers or flights to another person. You do not need to notify iFLY of name changes before arrival.

iFLY will refund open dated voucher purchases or faulty merchandise items, less any credit card surcharges, bought directly from iFLY within 14 days of the purchase date. After 14 days (from the date of original transaction) no refund will be available. Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place, or is a purchase of digital media, no refunds are available.

Refunds are centrally processed through our Accounts Team. For that reason please allow at least 5 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.

iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances refunds are subject to the policies of the third party and we would advise you to make contact with them directly.

How do I book for the first time?

All our first time flyer experiences can be booked using our simple online booking system. You can Book Flights or buy Gift Vouchers.

Don't forget, booking online is also cheaper! You'll save money (£1.50 per flight experience) when you book online and we guarantee that you won't find cheaper prices elsewhere. If you do, we'll match those prices as part of our Price Guarantee.

If you'd like to speak to a real person about making a booking, please contact our friendly Customer Service team on 0845 331 6549. Calls cost 5p per minute plus your phone company's access charge.

How do I get in touch?

We have several dedicated teams in place to ensure we’re able to answer your questions as quickly as possible. There are a number of ways you're able to reach us and we’d be delighted to hear from you.

You can send us an enquiry, and our team will scribe a response quickly and swiftly. 

You can also call our dedicated customer service team on 0845 331 6549. They can answer questions, take bookings or help with existing bookings. They’re here 7 days a week, from 9am – 8pm Monday to Friday and 10am – 6pm on weekends. 

Calls cost 5p per minute plus your phone company's access charge. Please note, charges from a mobile may vary. For cheapest rate - the best option is to call us from a landline. 

We'd also be delighted for you to write to us. 

After your flight

How do I access my photo and video downloads?

During your flight session the driver of our wind tunnel will be taking snaps of you mid-flight. Don't forget to smile! All photos can be viewed immediately after your flights and they’re available to purchase in a number of formats (digital downloads, 6 x 8 prints and more). 

You can also access your photos and videos online for up to 3 months following your flights. Please note, due to flyer's movements we cannot guarantee the perfect photo but we'll try our very best. 

You can also share your photos for free on Facebook.

Find photos and videos from your flight session.

How do I find out about coaching, camps and events?

We run coaching sessions, tunnel camps and regular events at all iFLY facilities aimed at returning flyers, Pro-Flyers and Skydivers alike. 

All coaching, camps and events are detailed here, as well as all the must know information on how to get involved.

How do I login to my account?

If you've flown with us before and purchased memorable photos and videos, you can login to your personal account to view orders and access purchased downloads. Login now.

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