We advise that you bring a hard copy of all confirmation details including voucher(s) if applicable.
Vouchers
If you have booked in by redeeming a voucher issued by one of our Gift Experience Partners, it’s really important that you bring a hard-copy of the original voucher with you on the day. Showing us an image of a voucher on a mobile device won’t be accepted.
You must also ensure that the flight date you have booked is BEFORE the expiry date on your original voucher. Regrettably, we simply can’t fly you beyond the expiry date on your original voucher.
In the event that you do arrive without your hard copy voucher, the good news is that you can still fly if you’re happy to make an interim payment for your flight experience. Don’t worry, we will refund you as soon as you’re able to send us your valid and in date, original hard copy voucher. We hope you’ll appreciate that this process involves extra administration, so we process the refund less 5%.
A guardian for non-participating children (if applicable)
Please be aware that we are unable to supervise non-participating children while you enjoy your flights. During the experience, flyers will be seated in an air-locked area and separated from spectators for up to 30 minutes, so you’ll need to arrange supervision for any spectating youngsters.