Our commitment to your privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
We aim to ensure that the processing of personal data by or on behalf of iFLY is fair and reasonable and that your personal data is secure, accurate and up to date. Generally speaking this means that each time we want to collect personal data we must tell you the purposes for which we use the data and then ask for your consent to that usage. We only use your data for the purposes for which you consent.
Types of information we collect from you
We collect information when you:
• register for an account;
• make purchases on the Website or at our locations where payment cards are accepted;
• complete a paper form (e.g. a waiver form);
• use the Website; and
• communicate with us.
We and our partners/vendors also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Website (see more details below).
Registration. When you create an account on the Website, we will ask you to provide your name, password, and email address.
Purchases. You may use the Website to make purchases, such as to book a flight, buy a flight voucher, or obtain access to photographs and videos. To complete purchases, we will ask you for your name, billing address, email address, telephone number, and payment information, such payment card information. The same is true if you complete a transaction in one of our locations.
Waiver Form. You may be able to complete a waiver form on the Website or at our locations. The form may ask you to submit your name, date of birth, address, telephone number, email address, gender, and health-related information. You may also be asked to provide information about any minors who will fly, such as their name, date of birth, gender, and health-related information.
Using the Website. We collect information you provide through the Website and through our service provider’s websites. For example, when you submit ratings and reviews using our Website or through our service provider’s website, we will collect the information you provide in such submissions.
Communicate with Us. We collect information you provide through your communications with our customer-support team or through other communications with us, including through social media.
Automatic Data Collection: Cookies and Related Technologies.
When you visit our Website or open our emails, we and our third-party partners/vendors, such as advertising networks, social media widgets, and analytics providers, may collect certain information by automated means, such as cookies, web beacons and web server logs.
The information collected in this manner includes IP address, general location based on IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Website. We may link this data to your profile.
Our Website uses the following types of cookies:
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies, services you have asked for cannot be provided.
Category 2: Performance Cookies
These cookies collect information on how visitors use our Website. For example, which pages visitors go to most often, and if you get error messages from web pages. These cookies don't collect information that identifies you as a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. For this, we use Google Analytics. To learn more about Google Analytics and how to opt out of this collection, please visit https://tools.google.com/dlpage/gaoptout
Category 3: Functionality Cookies
These cookies remember choices you make such as the country you visit our Website from, language or the region you are in. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.
Category 4: Targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks with the website operator's permission. They remember the websites you visit and that information is shared with other parties such as advertisers.
Category 5: Social Media Cookies
These cookies allow you to share what you have been doing on our Website on social media such as Pinterest, Facebook and Twitter. These cookies are not within our control. This information may be linked to targeting/advertising activities. Please refer to the respective social media’s privacy policies for how their cookies work.
Our partners also may collect information about your online activities over time, on other devices, and on other websites or apps. When they provide such services, they are governed by their own privacy policies.
You may be able to change browser settings to block and delete cookies when you access the Website through a web browser. However, if you do that, the Website may not work properly.
How iFLY uses your information
We use information to:
• process your transactions;
• facilitate and improve our services;
• communicate with you, including for marketing purposes;
• serve you with advertisements and engage with you on social networks;
• respond to legal proceedings or requests from a competent law enforcement agencies;
• comply with our legal obligations, protect and defend our rights and property.
Internal and Service-Related Usage. We use information for internal and service-related purposes, such as to allow you to book flights and buy vouchers. We may use and retain any data we collect to provide and improve any of our services.
Communications and Marketing. With your consent (if required by law), we may send email to the email address you provide to us to for marketing, informational, and operational purposes, such as customer service, system maintenance, and other Website-related purposes. You may opt out of email marketing by using the unsubscribe link in a marketing email. We may use information to show you personalized online advertising on the Website or on other websites.
Aggregate Data. We may anonymize or aggregate data collected through the Website and use and disclose it for any purpose.
iFLY May Disclose Your Information
We may share your information:
• with our third-party partners and service providers;
• with other users of the Website (e.g. ratings and reviews);
• with competent regulators, judicial bodies and law enforcement agencies
For US residents: We do not rent, sell, or share personal information (as defined by California Civil Code § 1798.83) about you with other people or non-affiliated companies for their direct marketing purposes, unless we have your permission.
We Use Partners and Service Providers. We may share any information we receive with partners and service providers. For example, we will provide information to payment processors as part of financial transactions.
Ratings and Reviews. We may display your ratings and feedback on the Website along with information about you, such as your name, city, and state.
Photographs, Videos, and Live Streams. Where permitted, we may post photographs, videos, and live streams of your flights.
Legal and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of iFLY assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.
With Your Permission. We may also disclose your information with your permission.
We do not knowingly collect information from children under 13. We will take steps to delete it if we learn we have collected it.
We permit adults to submit information about children on the Website, such as on the waiver form. However, we do not knowingly collect, maintain, or use personal information, as defined by COPPA, that children under 13 years of age submitted to us, and no part of the Website is directed to children under the age of 13. If you learn that your child has provided us with such personal information without your consent, you may alert us at legal@iFLYWORLD.com. If we learn that we have collected any such personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
By using the Website, you will transfer data to the United States.
If you are visiting from the European Union: The storage as well as the processing of your information (as detailed above) may require that your details are ultimately transferred to, and/or stored at, a destination outside of your country of residence, notably the US (i.e. a country offering a lower level of protection than your country of residence). Your information may be accessed by (i) our personnel (e.g. our employees from customer service, marketing, finance, legal/audit) and (ii) the third parties identified above. To meet EU data transfer restrictions, we have put appropriate safeguards in place.
UPDATE & ACCESS YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
Where provided by law, you can (i) have a copy of the information we hold about you, (ii) request deletion, correction or revision of your information; (ii) oppose the data processing; (iii) limit the use and disclosure of your information; and (iv) revoke consent to any of our data processing activities. Please note that, in certain circumstances, we may not be able to delete your information without also deleting your user account. We may be required to retain some of your information after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your information to satisfy our business needs.
France only: You can also let us know how your information should be processed after your death.
Changes to our Policy and Practices
Country Company details
6034 West Courtyard Drive, Suite 135
Austin, TX 78730
France iFLY Paris
23 rue d'Anjou
Fly in’ Lyon S.A.S.
Aérodrome de Bron, 48 ancienne route de Grenoble
UK iFLY Indoor Skydiving Ltd
Basingstoke, RG22 6PG
Last Updated: 01/05/2017