If you know you will be unable to take your flights, you can transfer them to another person so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.
Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher. You do not need to notify iFLY of name changes.
iFLY will refund open dated voucher purchases or faulty merchandise items, bought directly from iFLY within 14 days of the purchase date. After 14 days (from the date of original transaction) no refund will be available.
Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place (this includes the redemption of an open dated voucher), no refunds are available. Refunds are also unavailable for digital media purchases.
Where refunds are given, they will be centrally processed through our Accounts Team and will be less any booking fee applied to the original transaction. Please allow at least 5 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.
iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances, refunds are subject to the policies of the third party and we would advise you to make contact with them directly. If you have a third party voucher and have booked a date and time into the iFLY diary, you are bound by iFLY Terms & Conditions.
Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to to our Terms & Conditions.
In the event that iFLY if forced to close or reduce the number of people allowed onto the premises, we will contact you with as much advanced notice as possible. If you are affected by this, you may choose to (a) reschedule free of charge at the next available time to suit you within the terms of the type of booking (ie: Anytime, off peak or a promotion), or (b) receive replacement vouchers for the same experience which may be used in the future. iFLY is unable to offer refunds if your booking is affected by Covid-19.