Please take a few moments to familiarise yourself with our Terms & Conditions.
Please do not proceed with any purchase or voucher redemption until you have read, understood and accepted these terms and conditions.
iFLY Indoor Skydiving Ltd is the supplier of all experiences that appear on www.iflyworld.co.uk and operates locations at Manchester, Milton Keynes, Basingstoke and London at The O2.
When you purchase an experience or redeem a voucher from iFLY Indoor Skydiving Ltd (or book/redeem a voucher provided by an external provider), it is valid only at one or more of the locations stated above. You are also bound by the terms and conditions detailed.
All participants of an iFLY experience are required to report to Reception before flying, no later than the report time given on their booking confirmation details.
Before flying, a waiver must be completed and all participants must undergo a safety briefing.
You may fly if you: weigh less than 18 stone and 7 pounds /117kg (contact us if you weigh more than this) / are 3 years of age or above (you must be able to comfortably wear one of our helmets) / are not pregnant / have not previously dislocated your shoulder / are not under the influence of alcohol or non-prescribed drugs / are not wearing a hard cast.
Please note that, in the event that iFLY is able to fly those over the specified weight limit, the 'High Flight' (optional added extra) will not be available.Flyers under 18 years of age must be accompanied by a parent or guardian (over 18 years of age) on the day of flight, who will be required to authorise participation by way of signature. If the parent or guardian is not participating, we ask that they have watched the training video and are accessible / available for the duration of the experience on the day.
All experiences require the wearing of safety equipment. Flight suits, helmets and goggles are mandatory and there are no exceptions. You will also be offered earplugs should you wish to use them.
iFLY employ professional instructors, licensed by the International Bodyflight Association. They reserve the right to end an experience if they believe the participant may endanger themselves or other members of the public.
iFLY is fully inclusive and welcomes ALL. If any member of your booking, however, has additional needs (such as a physical disability or autism), it is vital that we receive as much advanced notice as possible, before the day of your flights. We can then make the required preparations to ensure your experience is maximised.
Please contact us in advance if you have any questions or concerns about safety or the eligibility of participants.
The prices displayed on www.iflyworld.co.uk are correct to the best of our knowledge and are maintained on a daily basis.
All prices and packages, promotional or otherwise, may be removed or changed by iFLY at any time.
The packages displayed on www.iflyworld.co.uk, unless otherwise stated, are for 1 person. E.G: Selecting 1 x Air-Born experience entitles a maximum of 1 person to enjoy the 4 flights featured as part of that experience. These packages are also valid only at iFLY Manchester, Milton Keynes, Basingstoke and London at The O2.
iFLY commits to a price guarantee, meaning that if you see a cheaper price for our experiences anywhere else, we’ll match it. This applies only before you have paid for the product or service and it cannot be applied retrospectively. IE: If you buy an iFLY product or service (directly through iFLY) and see the same product or service cheaper at a later date, no refund (partial or full) will be issued.
A Booking Fee is applied to purchases of experiences and vouchers, both online and over the phone. The fee is applied just once per transaction, regardless of the quantity, value and type of flight experiences within any single order.
This Booking Fee helps us to cover our general overheads such as keeping our website ticking over for online bookings and other business costs like turning the lights on and keeping our venues warm & clean. It also helps us cover the wide range of credit card commissions and ensures we're able to look after our hard working staff. It's an important part of our business that allows us to offer the very best experiences, inside great facilities and with outstanding levels of customer service 7 days a week.
The number of flights experienced will depend on the flight package purchased, but please be aware that each flight is typically about 60 seconds in length, often a bit longer, but never shorter than 50 seconds.
Some of our more extensive flight experiences may involve 'double flights' - which are approximately 120 seconds in length.
The freefall duration of a skydive from 12,000 feet (leaping from an aircraft) is around 40-45 seconds, so iFLY flight experiences represent a minimum of double the freefall time of a real skydive.
iFLY may offer a number of optional extras on the day of your experience, such as our clothing range, merchandise, photographs and video downloads. You can access your photos and videos online for a limited time only.
Please note that although we will always do our very best, we can't guarantee the perfect photo of each and every flyer owing to the movement involved in indoor skydiving. As with all photography, if the subject's movements are particularly erratic for example, it can be challenging to obtain a great photo each and every time.
Although extremely rare, our photography and video systems (as with all technology) are subject to unforeseen technical faults. Where there is an issue with our equipment that prevents us from producing such media, we will endeavour to notify customers immediately. Where such media has been pre-paid as an 'added extra', any credit will be limited to the specific value paid toward the video download/photo and not towards flight time.
iFLY may also be in a position to offer 'Repeat Flights' or the 'High Flight' experience (on the day only). These are strictly subject to availability and are not guaranteed. Please be aware that any such extras are not a 'standard' part of any experience, are offered at additional cost, and that the High Flight takes place within the flyer's allotted time.
If you have any questions on Repeat Flights or the High Flight experience, we urge you to make contact with us on 0330 191 3985 in advance of your flights.
iFLY is a cashless leisure operator, meaning that payments made in-store / on-site / in person may not be made with cash.
Standard iFLY booking confirmations & voucher redemptions (for a fixed time, date & location) are delivered by email in the form of an e-ticket to the e-mail address submitted by the person making the booking.
Be aware that some e-mail accounts may categorise our confirmations as unwanted or 'spam' e-mail.
iFLY is not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls.
It is entirely the responsibility of the person making the booking to ensure that they (and all flyers in their group) have read and understood the booking confirmation and e-ticket prior to arrival. iFLY cannot be held responsible for those arriving incorrectly prepared for their flight experience.
Standard iFLY voucher purchases are delivered by email in the form of an e-voucher to the email address submitted by the purchaser.
Be aware that some email accounts may categorise our email confirmations as unwanted or 'spam' email.
iFLY may also offer hard-copy, physical vouchers on-site or at certain events.
All vouchers must be booked in online at www.iflyworld.co.uk or via our customer service team on 0330 191 3985.
Vouchers may be redeemed only at iFLY Manchester, Milton Keynes, Basingstoke and London at The O2 (subject to validity).
Please do not arrive at a venue expecting to fly without first redeeming your voucher successfully. Voucher redemptions are not finalised until you have received an e-mail confirmation from iFLY, with an accompanying e-ticket.
Please also see ‘Booking Confirmations’ above for further detail.
Vouchers may also be exchanged for alternative goods or services supplied by iFLY MK Ltd (including adults and children's merchandise) at any time during their validity, up to and equal to the value of the purchase - see also (e).
Vouchers are issued with a clearly specified expiry date and all goods or services must be claimed/taken on or before that date. If your goods or services are not claimed/taken within this time you will lose the right to participate.
It is not possible to make your booking before the expiry date and to fly after the expiry date. This applies regardless of whether your voucher was purchased from iFLY directly, via a Gift Voucher Company or via one of our Gift Experience Partners.
If the voucher was not purchased from iFLY directly (e.g. from one of our a Gift Experience partners), you must bring a physical copy of the original voucher(s) with you on the day, as without them you will be unable to fly without further payment.
iFLY does not offer voucher extensions and reserves the right to refuse participants who arrive without a valid, hard copy voucher - see also (f)
All vouchers are transferable to third parties and are valid as per the ‘voucher policy’ detailed herein.
Exchanges only apply to non-redeemed vouchers that have been purchased directly from iFLY. iFLY does not exchange vouchers that have been booked into the diary, nor those that are outside of their validity period. Exchanges do not apply to any flight experience that has been booked into the diary.
Valid iFLY vouchers may be exchanged for alternative goods or services supplied by iFLY (including adults and children's merchandise) at any time during their validity, up to and equal to the value of the purchase.
Where a voucher is exchanged for a new voucher, it will carry the same expiry date as the original voucher.
Example: A Kick-Start voucher purchased for £69.99 carrying an expiry date of 30th September 2023, can be exchanged for an alternative flight experience(s), media, adults and/or children's merchandise (or any other goods / services supplied by iFLY) up to the value of £69.99. If the exchange is for another voucher or specific flight experience booking, flights must be flown before the original voucher expiry date of 30th September 2023. Where the exchange is of greater value than that of the original voucher purchase, a supplementary payment (of the difference) is required.
If you have made your booking via redemption of a voucher issued by a third party (e.g. a gift voucher company reselling the iFLY experience), it’s really important that you bring a hard-copy or print out of the original voucher with you on the day (black and white is fine). Showing an email or image of a voucher on a mobile device is not valid.
Failure to produce this original voucher on the day of your experience means that full payment will be required to cover the cost of the experience. This payment will be refunded on receipt of a valid voucher in the post alongside a completed ‘refund request form’ within 28 days of your experience date. The refunded payment will be less a 5% administration fee.
iFLY is unable to take responsibility if you lose or misplace your voucher, if it is stolen, or for any loss you may incur as a result of impersonation or identity fraud.
Purchasers of vouchers acknowledge that intended recipients should meet the criteria to fly:
Voucher recipients may fly if they: weigh less than 18 stone and 7 pounds / 117kg (contact us if the intended recipient weighs more than this) / are 3 years of age or above (the intended recipient must be able to comfortably wear one of our helmets) / are not pregnant / do not have a history of shoulder dislocations / are not under the influence of alcohol or non-prescribed drugs / are not wearing a hard cast / have signed permission from a parent or guardian if under 18 years of age / have signed our Declaration of Risk.
If a voucher recipient does not meet the criteria listed, iFLY is unable to take responsibility. Where this is the case, see (d) Transfers and (e) Exchanges above. Alternatively, see the ‘Refund policy’ section on this page.
Monetary cash vouchers can also be purchased from iFLY. Cash vouchers carry a value, which you can apply to any purchase with iFLY Manchester, Milton Keynes, Basingstoke and London at The O2.
You MUST USE the full value of the voucher in one transaction before the expiry date shown on the voucher. The value of any cash voucher cannot be extended.
When you have successfully used a cash voucher, you will receive an email confirming your purchase from iFLY.
iFLY Manchester, Milton Keynes, Basingstoke and London at The O2 are typically open all day, 7 days a week, closing only on Christmas Day.
Purchases and bookings made via www.iflyworld.co.uk and those of our approved Gift Experience Partners are valid for iFLY Manchester, Milton Keynes, Basingstoke and London at The O2 (subject to validity) only.
Bookings should be made as far in advance as possible especially during our busiest times, such as weekends and school/bank holidays.
You should not make any travel or accommodation arrangements in connection with your iFLY experience until you have received your booking confirmation via e-mail - with a specified time, date and location.
The booked flight time of your experience is a guide time only. We are unable to guarantee that you will commence your flights at the exact flight time detailed on your booking confirmation. However we endeavour to stick to these times rigidly.
For the avoidance of any doubt, please simply ensure you arrive no later than the report time given on your confirmation details. A standard experience with iFLY lasts approximately 1 hour and we advise allowing at least 1.5 hours on-site. This is a guide only.
If you are visiting iFLY as part of a group of more than 10, the time on-site may vary from the details provided above.
Please contact us in advance if you have any questions or concerns about the length of your experience and time on site.
Please don't miss your flight. All our flights are manifested and we are not able to accommodate nor refund late arrivals and no-shows under any circumstances.
Standard bookings are made with a fixed flight date and report time – all of which will be clearly communicated to you upon booking and via a confirmation e-mail with accompanying e-ticket.
We urge you to treat a trip to iFLY as you would catching a flight or a train. If you are late we are unable to reschedule your flights. If you do not turn up for your booking we are unable to reschedule your flights. This is because we run a manifest that is designed to accommodate a mixture of pre-booked, walk-up, repeat and skydiver bookings. We also do not offer refunds for late arrivals and no-shows under any circumstances.
We know this may lead to disappointment which is why we urge you to arrive in plenty of time. Whether you are flying in Manchester, Milton Keynes, Basingstoke or London at The O2, there is plenty to do ahead of flying. Arrive at iFLY early and use the local facilities to relax before flying.
At all iFLY locations, you can enjoy a tea or a coffee in any one of a number of coffee shops, cafes and restaurants, all on our doorstep. We promise you won’t be bored so an early arrival is strongly advised.
PLEASE do not forget that the traffic can be really heavy at busy shopping times, allow plenty of time especially when using motorways and for parking.
If you know you will not be able to make your flights, you may reschedule as follows:
If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.
If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes, Basingstoke or London at The O2 only. If the original booking or voucher does not include London O2 validity, an upgrade fee may be required to fly at this venue.
To discuss rescheduling a booking please contact our Customer Service Team on 0330 191 3985. You can also email the Team: firstname.lastname@example.org.
To discuss rescheduling a booking please contact our Customer Service Team on 0330 191 3985. You can also email the Team: email@example.com.
Where you have booked an exclusive group, school, or corporate session such as the VIP Exclusive Package or the School Exclusive Session, you may reschedule as follows:
If you fail to arrive for your flights, are late for your flights, or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.
Upon booking, First Time Flyers may have the option of purchasing the Reschedule Plus - just £2.50 per experience. This allows for unlimited booking reschedules to be made (at no extra cost) up to 48 hours before your flight date and is therefore strongly recommended.
Holders of the Reschedule Plus can also reschedule flights with less than 48 hours’ notice, at a reduced price of £2.50 per flight.
If a booking is the result of any voucher redemption, please note the expiry date on the voucher. Reschedule Plus will allow you to reschedule your flights on the basis the new flight dates are within the validity period. Flights may not be rescheduled beyond the expiry date on any voucher.
If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes, Basingstoke or London at The O2 only. If the original booking or voucher does not include London at The O2 validity, an upgrade fee may be required to fly at this venue.
During periods of high levels of customer enquiries, iFLY reserves the right to re-direct customers to an online rescheduling platform where any rescheduling charges may or may not be waived.
Where you have booked an exclusive group, school, or corporate session such as the VIP Exclusive Package or the School Exclusive Session, you may have the option of purchasing Group Reschedule Plus for just £25 per session.
This allows for unlimited booking reschedules to be made (at no extra cost) up to 120 hours (5 days) before your flight date, and is therefore strongly recommended.
Holders of Group Reschedule Plus can also reschedule flights with less than 120 hours (5 days) notice at a reduced price of £65 per exclusive session (£2.50 per flight).
If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes, Basingstoke or London at The O2 only. If your original booking or voucher does not include London at The O2 validity, an upgrade fee may be required to fly at this venue.
To discuss rescheduling a booking please contact our Customer Service Team on 0330 191 3985. You can also email the Team: firstname.lastname@example.org
When rescheduling, if you are unable to provide a new date or time, you may be given the option to postpone your booking.
Please note, in this case, your booking must be rescheduled and flown for a fixed date and time within 9 months of the original flight date, or before the expiry date detailed on your voucher (whichever is soonest).
If you are unable to fly within the timeframes specified above your flight experience is lost.
When you have decided on a new date and time, please contact our Customer Service Team on 0330 191 3985. The fees detailed under 'Rescheduling' (above) will apply and we urge you to familiarise yourself with these fees before opting to postpone.
All descriptions on our website and in our marketing material are correct at the time of going to press. Descriptions may be updated throughout the year and experiences may change.
iFLY MK Ltd shall not be responsible for the descriptions and images of external websites and gift experience companies.
If you know you will be unable to take your flights you can transfer them to another person, so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.
Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher. You do not need to notify iFLY of name changes.
iFLY will refund open dated voucher purchases or faulty merchandise items, bought directly from iFLY within 14 days of the purchase date. After 14 days (from the date of original transaction) no refund will be available.
Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place (this includes the redemption of an open dated voucher), no refunds are available. Refunds are also unavailable for digital media purchases.
Where refunds are given, they will be centrally processed through our Accounts Team and will be less any booking fee applied to the original transaction. Please allow at least 10 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.
iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances, refunds are subject to the policies of the third party and we would advise you to make contact with them directly. If you have a third party voucher and have booked a date and time into the iFLY diary, you are bound by iFLY T&Cs for bookings that involve the selection of a time, date and location and should contact support@iFLYworld.co.uk for details.
Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to 'Late Arrivals & No-shows' policy above.
In the event that iFLY is forced to close or reduce the number of people allowed onto the premises, we will contact you with as much advanced notice as possible. If you are affected by this, you may choose to (a) reschedule online free of charge at the next available time to suit you within the terms of the type of booking (i.e: Anytime, off peak or a promotion, or (b) receive replacement vouchers for the same experience which may be used in the future via our online booking system.
No refunds (partial or full) will be issued as part of our price guarantee. iFLY will match the price of the same product or service if you see it cheaper elsewhere, on the basis you notify us of the cheaper price before you make any purchase. iFLY will not apply the price guarantee retrospectively, after purchase, and therefore no refund will apply.
iFLY reserves the right to cancel flights at short notice under any circumstances. You can be assured that this would only happen in the event of a force majeure, failure, unscheduled repairs, maintenance or anything outside of our control.In the event that iFLY does cancel your booking, is forced to close or reduce the number of people allowed onto the premises, we will contact you with as much advanced notice as possible. If you are affected by this, you may choose to (a) reschedule online free of charge at the next available time to suit you within the terms of the type of booking (i.e.: Anytime, off peak or a promotion, or (b) receive replacement vouchers for the same experience which may be used in the future via our online booking system.iFLY is unable to offer refunds, nor do we reimburse travel, accommodation or any costs / expenses you may incur in relation to the cancelled experience.
iFLY rigorously adheres to the highest standards of safety. As such, we work closely with the International Bodyflight Association (IBA).
Flyers are required to hold an active IBA membership in order to fly at our facilities. The only exceptions are if:
A membership is active on the basis the flyer has:
The fee is re-invested into the safety of our evolving sport.
Having an active membership also gives flyers access to world class facilities, supports safe and efficient progress in the sport and unlocks a wealth of exclusive materials and resources created by the IBA.
Over 150,000 people fly with us every year - many of them for the first time. Some are understandably a little nervous beforehand, but the great news is that just about everyone who tries it, loves it.All of our customers are encouraged to offer honest feedback on their experience via a multitude of channels - verbally whilst on site, or through the wide variety of social media platforms such as Trip Advisor, Google and Facebook. In addition, all flyers are invited to complete a 'ten second survey' via email, post flight. We promise that our UK Manager and our General Managers at each site read & monitor all feedback, as well as responding personally.You have our commitment that we read every piece of feedback and use it to improve the way we do things.If, for any reason, we fall short of your expectations, there are a number of ways you can communicate with us. We're pleased to say this is rare, but in the event we don't quite tick all the boxes for you, we definitely want to hear about it.Before your experience:If you would like to raise an issue prior to a visit to iFLY, please contact us on support@iFLYworld.co.uk. From here we can best direct your concerns to the appropriate team at iFLY and we aim to respond within 48hrs.On the day:If your experience with iFLY on the day is anything less than 'great', we urge you to notify an iFLY manager whilst you are on-site. That way, we can quickly assist you in person and address any issues you may have. If we fall short for any reason, we'll put maximum effort into ensuring we put it right immediately.After your experience:We much prefer to know about any level of dissatisfaction before you've left an iFLY facility, as it gives us the very best opportunity to help. If, however, you wish to contact us with any issues post-visit, please contact us on support@iFLYworld.co.uk. From here we can best direct your concerns to the appropriate team at iFLY and we aim to respond within 48hrs.
iFLY holds valid public liability insurance and this is always available to view. Please contact us in advance if you wish to see it.
Super-Users are subject to additional T&C's in relation to the operation of their account. If you intend to become a Super-User account holder, please take a moment to review the specific T&C's.
It is the participant’s responsibility to ensure that they are in possession of their personal belongings following their experience. Although we provide lockers and take every care to ensure your items are kept safe, iFLY cannot be held responsible for any items lost at any of our locations and is unable to compensate under any circumstances.
iFLY Manchester, Milton Keynes, Basingstoke and London at The O2 operate free viewing galleries and spectators are welcome. iFLY reserves the right to ask spectators to leave the premises if they fail to meet our expectations for conduct.
iFLY does not allow pets or animals into our facilities. If you wish to bring trained animals to assist with any form of impairment, please notify us in advance of your visit.
All merchandise is offered subject to the availability of equipment, facilities and crew and there can be no guarantee that merchandise will be available on the day of your experience. All merchandise is provided at an additional charge and is in no way linked to the price of your experience. Prices of merchandise may vary throughout the year.
If not already redeemed for a flight experience, the value of a valid voucher issued directly by iFLY may be exchanged for merchandise, up to and equal to the value of purchase.
By participating in an experience with us you acknowledge that certain factors are beyond the control of iFLY Indoor Skydiving Ltd and agree that neither iFLY Indoor Skydiving Ltd nor any associated Partner shall be liable should certain equipment associated with merchandise (such as cameras & recording equipment) not be working at the time of your experience.