For the best flexibility, we recommend customers purchase Reschedule Plus.
Without Reschedule Plus, the following applies:
Rescheduling
First Time Flyers
If you know you will not be able to make your flights, you may reschedule as follows:
If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.
If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes or Basingstoke only.
To discuss rescheduling a booking please contact our Customer Service Team.
Pro-Flyers, Returning Flyers & Flight Club Members
For any Pro-Flyer, Skydiver, Returning Flyer & Flight Club booking, a minimum of 120 hours' notice (5 days) must be given in order to reschedule your flights.In the event that we do reschedule your flights within the 120 hours' notice period, regardless of the amount of flight time, a charge will be applied.
Exclusive Sessions for Group, School & Corporate
Where you have booked an exclusive group, school, or corporate session such as the VIP Exclusive Package or the School Exclusive Session, you may reschedule as follows:
If you fail to arrive for your flights, are late for your flights, or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.