Can I reschedule my booking?

For the best flexibility, we recommend customers purchase Reschedule Plus.

Without Reschedule Plus, the following applies:

Rescheduling

First Time Flyers

If you know you will not be able to make your flights, you may reschedule as follows:

      • For standard bookings with more than 48 hours’ notice, you may reschedule your flights. A charge of £6 per experience will apply.
      • For standard bookings with less than 48 hours’ notice, you may reschedule your flights. A charge of £15 per experience will apply.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.

If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes or Basingstoke only.

To discuss rescheduling a booking please contact our Customer Service Team.

Pro-Flyers, Returning Flyers & Flight Club Members

For any Pro-Flyer, Skydiver, Returning Flyer & Flight Club booking, a minimum of 120 hours' notice (5 days) must be given in order to reschedule your flights.
In the event that we do reschedule your flights within the 120 hours' notice period, regardless of the amount of flight time, a charge will be applied.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.

If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes or Basingstoke only.

To discuss rescheduling a booking please contact our Customer Service Team.

Exclusive Sessions for Group, School & Corporate

Where you have booked an exclusive group, school, or corporate session such as the VIP Exclusive Package or the School Exclusive Session, you may reschedule as follows:

      • For all Exclusive bookings with more than 7 working days’ notice ahead of the flight date, you may reschedule your flights at a charge of £100 per session.
      • For all Exclusive bookings with less than 7 working days’ notice ahead of the flight date, you may reschedule your flights at a charge of £200 per session.

If you fail to arrive for your flights, are late for your flights, or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.

If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes or Basingstoke only.

To discuss rescheduling a booking please contact our Customer Service Team.