FAQs

Let us help make your dreams of flight a reality. We have collected together answers to common questions that should help you choose a package and plan your visit.  If you have already booked then please see our pre-flight FAQs.

If you need anything else then please contact us.

Planning

Strangely, we never ask how long a skydive lasts but this is the opposite at a wind tunnel.

We replicate the skydiving experience and offer flights which are about 1½ times longer than a tandem jump. So each flight is around 60 seconds, often a bit longer but never shorter than 50 seconds.

A double flight is about 120 seconds long. Please remember we are selling the exhilarating Indoor Skydiving experience which should never be measured in terms of time!

It may not sound long but as a first-time flyer it will seem much longer during the experience itself.

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Are you kidding us - kids love it here! Seriously, we can fly all ages, all abilities providing you are in a state of reasonable health and fitness, and can fit into one of our flight suits and helmets.

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Flyers under 18 yrs must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight. 

As we as being accessible on the day, the parent or guardian is required to complete a waiver for those under the age of 18 yrs. 

The waiver must be completed in advance of arrival and you can do so here.

If the waiver is not completed prior to arrival we will be unable to fly you as it contains vital training, health and safety information. 

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Individuals and groups with additional needs or requirements CAN FLY. If you or someone you know finds it difficult to participate in able-bodied activities but still wants to be challenged, Indoor Skydiving might just be the perfect thing. 

Find out more on ALL Abilities flying.

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All ages, all abilities can fly. If you have a history of neck, back, heart problems, or have previously suffered a shoulder dislocation or shoulder injury, you should seek advice from your doctor before flying.

Check out our full list of criteria.

If you have any further questions, or would like to ask a more specific question, please get in touch with us.

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Yes, anyone with reasonable health & fitness can fly but our upper weight limit is 18 stone and 7 pounds (117kg).

We do ask that you check the list of criteria below before booking. If you are concerned about any of the criteria, just contact us for a chat, we'll do everything we can to help you fly.

You can fly at iFLY as long as you:

  • Do not weigh more than 18 stone and 7 pounds (117kg). 
  • Are 3 or above (you must be able to comfortably wear one of our helmets).
  • Are NOT pregnant.
  • Have NOT previously dislocated your shoulder.
  • Are NOT under the influence of alcohol or non-prescribed drugs.
  • Are NOT wearing a hard cast.
  • Have signed permission from a parent or guardian if under 18 years of age.
  • Have completed our Pre-Flight Waiver.

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We ask that all flyers complete a waiver online before they arrive on the day.

This lets us know that you're fit to fly and we ask that you pay particular attention to the information regarding previously dislocated shoulders. 

It also contains your essential pre-flight training and induction. 

A parent or guardian will be required to provide a signature on the online waiver on behalf of any flyers under 18 yrs.  A parent or guardian should also be present on the day of the flight experience. 

Anyone with reasonable health & fitness can fly but do check our list of criteria before you book. If you've any questions about who can fly, please contact us for a chat.

We'll do everything we can to help you fly.

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Our operational times vary by location, and you can make bookings and see all live availability here

Alternatively, you can contact us at support@iFLYworld.co.uk for specific information. 

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If you're able to fly during our quieter times, you can save money on almost all our flight experiences. 

Off peak and Super Saver sessions are typically mid week term time, and don't include weekends or school holidays.

Times vary by location, and you can make bookings and see all live availability here

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We have parking a stone's throw away from all our tunnels.  

Both Manchester (M41 7JA or M17 8DD) and Basingstoke (RG22 6PG) have free parking spaces on site. 

Milton Keynes is situated at the Xscape complex (MK9 3XS) where parking costs apply.

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As a rule of thumb, all flyers must arrive 45 minutes before their flight time.

Example: If you choose to fly at 4pm you must arrive by 3:15pm. 

We operate a manifest in the same way you would expect an airline to work. It is therefore better to be here early, grab a drink & relax, leaving plenty of time for unexpected parking issues or motorway closures / delays.

Regrettably, if you are late, we will be unable to fly you and we do not offer refunds. Please also remember that our staff are not responsible for the motorways and parking, or any other reason why you may have missed your slot.

Your report time at iFLY will also be confirmed to you via email once you have successfully completed a booking with us.

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iFLY classifies ‘groups’ as 5 or more flyers. Groups of this size are rewarded with discounts.

Read more about group bookings.

We can accommodate up to 13 flyers per session, but if your group size exceeds 13, we can still fly you across multiple flight sessions. To discuss group bookings further, email: support@iFLYworld.co.uk

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  • Please arrive comfortably dressed and bring a pair of well fitting lace-up trainers. Avoid collared shirts and any form of slip-on or Velcro footwear. If you’re without lace up trainers, we have footwear for hire.
  • If you have long hair, bring something to tie it up and maybe a hairbrush.
  • You’ll be asked to remove ALL loose items ( watches / rings / jewellery, etc ) and will be provided with flight suit, helmet & goggles. You’ll also be offered earplugs before flying. Whilst we do have lockers on site, we suggest leaving valuables at home.

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If you wear glasses, we can provide extra large goggles that fit neatly over your glasses, meaning your sight is not obstructed during your flights. Contact lenses can also be worn under standard goggles but please note, there's always a small risk they may come out.

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We advise that you bring a hard copy of all confirmation details including voucher(s) if applicable. 

Vouchers

If you have booked in by redeeming a voucher issued by one of our Gift Experience Partners, it’s really important that you bring a hard-copy of the original voucher with you on the day. Showing us an image of a voucher on a mobile device won’t be accepted.

You must also ensure that the flight date you have booked is BEFORE the expiry date on your original voucher. Regrettably, we simply can’t fly you beyond the expiry date on your original voucher.

In the event that you do arrive without your hard copy voucher, the good news is that you can still fly if you’re happy to make an interim payment for your flight experience. Don’t worry, we will refund you as soon as you’re able to send us your valid and in date, original hard copy voucher. We hope you’ll appreciate that this process involves extra administration, so we process the refund less 5%.

A guardian for non-participating children (if applicable)

Please be aware that we are unable to supervise non-participating children while you enjoy your flights. During the experience, flyers will be seated in an air-locked area and separated from spectators for up to 30 minutes, so you’ll need to arrange supervision for any spectating youngsters.

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iFLY Basingstoke is located in the heart of the Basingstoke Leisure Park. From junction 6 on the M3 follow signs towards Newbury around the ring road until you reach the Thorncroft Roundabout. Take the first exit on to Churchill Way Way and follow signs for The Leisure Park. 

Our postcode for using a GPS is RG22 6PG 

iFLY Indoor Skydiving
Basingstoke Leisure Park
Euskirchen Way
Basingstoke
Hampshire
RG22 6PG

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iFLY Manchester is located next to the Chill Factore indoor ski slope, and less than four miles from the centre of Manchester.

We are opposite the Trafford Centre and conveniently located just off the M60 motorway at junction 10.

Our postcode for using a GPS is M41 7JA. For older SATNAV's use M17 8DD.

iFLY Indoor Skydiving
9 Trafford Way
Trafford Park
Manchester
M41 7JA

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iFLY Milton Keynes is situated at Xscape, directly adjacent to the main shopping centre. We are easily accessible by road, and Xscape has Pay & Display parking for over 1,000 cars.

Our postcode for using a GPS is MK9 3XS. 

iFLY Indoor Skydiving
602 Marlborough Gate
Central Milton Keynes
MK9 3XS

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Our Customer Service Team is ready to help with your booking.

You can of course make bookings, check live availability or redeem all vouchers online.

If you still need to speak to us, please visit our contact us page.

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No, once you have made your reservation, you have paid for your flight experience.

However, we do have a number of optional extras that can be purchased on the day of your flight. Many customers ask us why we don’t include certain extras in the basic cost of our flight experiences and it’s a good point. The downside is that including extras would simply add a bit to the cost for everyone coming to fly and we don’t think that’s fair. However if you want to add pictures, videos, repeat flights or have a High-Flight experience, we do charge for them as extras. Refreshments are available to purchase at all locations.

For more information specifically about our extras please contact us.

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Flight sessions involve occasional flash photography (the driver of our wind tunnel will be taking snaps of flyers mid-flight) and occasional strobe lighting. 

This should not affect your ability to fly or spectate, but please contact us before arrival if you think we should know about any conditions such as epilepsy or seizures. We may be able to adjust our systems to accomodate.

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No, it’s just like breathing normally actually…..so there is no specialist breathing equipment required. Just relax and breathing will come naturally.

If you do suffer from any breathing difficulties such as Asthma, don’t worry, in most cases you’ll still find flying a comfortable experience and be able to breathe normally. However we do recommend you contact us with any queries so we can offer further advice.

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The High-Flight is the equivalent of a hot-lap on a track day where instructors will be able to give you a taste of what’s it's like to fly like a pro as they take hold of you and fly you around the tunnel, occasionally high up towards the top.

iFLY endeavours to offer the High-Flight in as many sessions as possible, but owing to the specialist training and experience level required, we are unable to guarantee it. Remembering that Indoor Skydiving is a skill-based pursuit, we do encourage flyers to be in control of their own experience and to fly independently of their instructor. The High-Flight for that reason is an ‘extra’ and is only a standard experience in selected iFLY packages. 

Instructors able to offer the High-Flight are among the most experienced in the world, undergoing hours of rigorous training before they are licensed* to fly with others. If an instructor with the appropriate license deems they can fly safely with an iFLY customer, and enhance their experience at the same time, then the High-Flight will be offered. If you have any questions regarding the High-Flight, we urge you to speak to a member of the team in advance of your flight.

Get in touch with us, we’re happy to answer any questions you may have.

*High-Flight licenses are issued by the independent governing body of our sport, the International Bodyflight Association (IBA).

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A fully immersive virtual reality paragliding attraction, that lets visitors explore a virtual world, collecting points by flying through targets on their descent. 

Want to find out more? Click here.

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Using state-of-the-art Virtual Reality headsets, you can now combine an Indoor Skydive with the thrill of a simulated ‘real’ skydive from a plane. 

Want to find out more? Click here.

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Packages & Prices

Flying can cost as little as £47.99 per person.

We’re committed to ensuring our customers get the very best online price for their experience. That’s why we guarantee the experiences you see on iFLYworld.co.uk will not be available cheaper anywhere else. Don't waste your time on 'discount voucher code' websites because, even if they claim we are, we're not on them! See our Price Guarantee for further details.

Flying in one of our wind tunnels is exhilarating, fun for all ages and safe! The cost of your flight experience depends on the package you choose, and when you're able to fly. See our full list of packages and prices.

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Yes, all of our first-time flyer experiences include instruction from highly qualified IBA (International Bodyflight Association) instructors who will be present throughout your flight experience.  

Find out more on packages and prices.

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Reschedule Plus (Inc. Covid Cover) is an optional extra.


First Time Flyers

Upon booking, First Time Flyers will have the option of purchasing the Reschedule Plus - just £2.50 per experience. This allows for unlimited booking reschedules to be made (at no extra cost) up to 48 hours before your flight date and is therefore strongly recommended.

Holders of the Reschedule Plus can also reschedule flights with less than 48 hours’ notice, at a reduced price of £10 per experience.

If a booking is the result of any voucher redemption, please note the expiry date on the voucher. Reschedule Plus will allow you to reschedule your flights on the basis the new flight dates are within the validity period. Flights may not be rescheduled beyond the expiry date on any voucher.

Covid Cover

With Reschedule Plus, if you test positive for Covid and need to reschedule your booking, you may do so at anytime prior to your flights. Proof of a positive test result is required.

NOTE: Reschedule Plus is offered once only; at the point the original booking is made. It cannot be added at a later stage.

If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes or Basingstoke only.

To discuss rescheduling a booking please contact our Customer Service Team.

Exclusive Sessions for Group, School & Corporate

Where you have booked an exclusive group, school, or corporate session such as the VIP Exclusive Package or the School Exclusive Session, you will also have the option of purchasing Group Reschedule Plus for just £25 per session.

This allows for unlimited booking reschedules to be made (at no extra cost) up to 7 working days before your flight date, and is therefore strongly recommended.

Holders of Group Reschedule Plus can also reschedule flights with less than 7 working days’ notice at a reduced price of £100 per session.

Covid Cover

With Group Reschedule Plus, if any of your party test positive for Covid and need to reschedule the booking, you may do so at anytime prior to your flights. Proof of positive test result is required.

NOTE: Group Reschedule Plus is offered once only; at the point the original booking is made. It cannot be added at a later stage.

If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes or Basingstoke only.

To discuss rescheduling a booking please contact our Customer Service Team.

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We’re committed to ensuring our customers get the very best online price for their experience. That’s why we guarantee the experiences you see on iFLYworld.co.uk, will not be available cheaper anywhere else.

From time to time we do run special offers and discounts on flight experiences, which can found on our packages and prices page.

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The good people at Tesco have decided that you can fly at iFLY as part of their Clubcard Boost Reward Scheme. It's all quite straightforward too.

Find out more about booking with Tesco.

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At iFLY, we take team building to new heights!

Our state of the art attractions offer you the perfect venue for hosting your company’s event, whether you’re entertaining clients or just enjoying a fantastic staff day out.

With 3 fabulous locations; Basingstoke, Manchester and Milton Keynes, there’s plenty of choice for local and countrywide businesses alike, all with good transport links and onsite parking. No matter how big or small your company is, you can all become high flyers and enjoy the thrills of Indoor Skydiving at your nearest iFLY.

From our friendly, professional reception team to our World class instructors, we’ll do everything we can to ensure your group has the experience of a lifetime, making their day out an unforgettable one from start to finish.

To see for yourself why iFLY is the perfect way to 'escape the office', check out this short video clip.

See further information on Corporate Events at iFLY.

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Party in style with all the thrills of Indoor Skydiving!

Soaring through our column of air is an exciting and unforgettable experience, no matter what your age (all ages, all abilities)!

Whether you’re booking your kids party or you’re a big kid booking your own birthday bash, we promise your party will be hard to top - leaving everyone with the biggest grins and lasting memories.

See our birthday party packages.

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We have a range of group packages to suit every occasion, all at discounted prices!

Whether you’re looking to book the coolest birthday bash ever, an unforgettable Hen or Stag do, an office knees up or just a great day out with your mates, we’ll blow you and your friends away with an unforgettable experience.

See our group offers page for birthday parties, hen or stag dos and corporate packages.

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We’re a truly uplifting experience for those looking to organise a Hen or Stag do! Alternative Hen and Stag ideas are all the rage and you can’t get more extreme than flying in a wind tunnel!

We’re the best way to ensure your party pals enjoy an unforgettable experience - so don’t keep your feet on the ground when planning your next dream Hen or Stag do.

See our Hen and Stag packages and prices.

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Booking online

To make a booking at iFLY we do ask for full, cleared payment at the point you make the reservation. Sorry, but we don’t accept deposits, part payment or pay on arrival.

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For the best flexibility, we recommend customers purchase Reschedule Plus.

Without Reschedule Plus, the following applies:

Rescheduling

First Time Flyers

If you know you will not be able to make your flights, you may reschedule as follows:

      • For standard bookings with more than 48 hours’ notice, you may reschedule your flights. A charge of £6 per experience will apply.
      • For standard bookings with less than 48 hours’ notice, you may reschedule your flights. A charge of £15 per experience will apply.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.

If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes or Basingstoke only.

To discuss rescheduling a booking please contact our Customer Service Team.

Pro-Flyers, Returning Flyers & Flight Club Members

For any Pro-Flyer, Skydiver, Returning Flyer & Flight Club booking, a minimum of 120 hours' notice (5 days) must be given in order to reschedule your flights.
In the event that we do reschedule your flights within the 120 hours' notice period, regardless of the amount of flight time, a charge will be applied.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.

If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes or Basingstoke only.

To discuss rescheduling a booking please contact our Customer Service Team.

Exclusive Sessions for Group, School & Corporate

Where you have booked an exclusive group, school, or corporate session such as the VIP Exclusive Package or the School Exclusive Session, you may reschedule as follows:

      • For all Exclusive bookings with more than 7 working days’ notice ahead of the flight date, you may reschedule your flights at a charge of £100 per session.
      • For all Exclusive bookings with less than 7 working days’ notice ahead of the flight date, you may reschedule your flights at a charge of £200 per session.

If you fail to arrive for your flights, are late for your flights, or fail to reschedule your flights within the times above for any reason, your booking will no longer be valid and you will not be entitled to a refund.

If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes or Basingstoke only.

To discuss rescheduling a booking please contact our Customer Service Team.

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All our first time flyer experiences can be booked using our simple online booking system. You can Book Flights or buy Gift Vouchers.

We guarantee that you won't find cheaper prices elsewhere. If you do, we'll match those prices as part of our Price Guarantee.

If you'd like to speak to us about making a booking, please contact our friendly Customer Service team.

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If you know you will be unable to take your flights, you can transfer them to another person so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.

Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher. You do not need to notify iFLY of name changes.

iFLY will refund open dated voucher purchases or faulty merchandise items, bought directly from iFLY within 14 days of the purchase date. After 14 days (from the date of original transaction) no refund will be available.

Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place (this includes the redemption of an open dated voucher), no refunds are available. Refunds are also unavailable for digital media purchases.

Where refunds are given, they will be centrally processed through our Accounts Team and will be less any booking fee applied to the original transaction. Please allow at least 5 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.

iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances, refunds are subject to the policies of the third party and we would advise you to make contact with them directly. If you have a third party voucher and have booked a date and time into the iFLY diary, you are bound by iFLY Terms & Conditions.

Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to to our Terms & Conditions.

In the event that iFLY if forced to close or reduce the number of people allowed onto the premises, we will contact you with as much advanced notice as possible. If you are affected by this, you may choose to (a) reschedule free of charge at the next available time to suit you within the terms of the type of booking (ie: Anytime, off peak or a promotion), or (b) receive replacement vouchers for the same experience which may be used in the future. iFLY is unable to offer refunds if your booking is affected by Covid-19.

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Our Customer Service Team are at their phones, ready to answer your questions and help you with your booking.

Under the circumstances, they're pretty busy at present so your patience is greatly appreciated.

Did you know you can make bookings, check live availability, redeem all vouchers and see frequently asked questions all online?

If you still need to speak to us...

Call: 0330 191 5545

Please note there is a £1.50 booking fee for new bookings made over the phone.

Our lines are open:

  • Monday to Friday 9am - 8pm.
  • Saturday & Sunday 9am - 6pm

Calls cost 5p per minute plus your phone company's access charge.

You can also email support@iFLYworld.co.uk and we'll do our very best to respond as swiftly as we can. We're aiming to reply to all email enquiries within 48 hours. 

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After your flight

During your flight session the driver of our wind tunnel will be taking snaps of you mid-flight. Don't forget to smile! All photos can be viewed immediately after your flights and they’re available to purchase in a number of formats (digital downloads, 6 x 8 prints and more). 

You can also access your photos and videos online for a limited time only, following your flights. Please note, due to flyer's movements we cannot guarantee the perfect photo but we'll try our very best. 

You can also share your photos for free on Facebook.

Find photos and videos from your flight session.

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