To make a booking at iFLY we do ask for full, cleared payment at the point you make the reservation. Sorry, but we don’t accept deposits, part payment or pay on arrival.
The simple answer is yes. Typically we encourage customers to purchase the Reschedule Plus which allows them to move their booking multiple times with more than 48 hours' notice, without charge. See Reschedule Plus for full details.
During periods of high levels of customer enquiries, however, iFLY may re-direct customers to an online rescheduling platform where any rescheduling charges may or may not be waived.
Right now this is the case and it is possible to reschedule some bookings for free.
If your flights are more than 7 days away, you can reschedule them online for free. Move my booking now.
If your fights are less than 7 days away, charges may apply, and you should contact us for assistance using the details below.
Call: 0330 191 3985
All our first time flyer experiences can be booked using our simple online booking system. You can Book Flights or buy Gift Vouchers.
We guarantee that you won't find cheaper prices elsewhere. If you do, we'll match those prices as part of our Price Guarantee.
If you'd like to speak to us about making a booking, please contact our friendly Customer Service team.
If you know you will be unable to take your flights, you can transfer them to another person so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.
Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher. You do not need to notify iFLY of name changes.
iFLY will refund open dated voucher purchases or faulty merchandise items, bought directly from iFLY within 14 days of the purchase date. After 14 days (from the date of original transaction) no refund will be available.
Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place (this includes the redemption of an open dated voucher), no refunds are available. Refunds are also unavailable for digital media purchases.
Where refunds are given, they will be centrally processed through our Accounts Team and will be less any booking fee applied to the original transaction. Please allow at least 5 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.
iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances, refunds are subject to the policies of the third party and we would advise you to make contact with them directly. If you have a third party voucher and have booked a date and time into the iFLY diary, you are bound by iFLY Terms & Conditions.
Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to to our Terms & Conditions.
In the event that iFLY if forced to close or reduce the number of people allowed onto the premises, we will contact you with as much advanced notice as possible. If you are affected by this, you may choose to (a) reschedule free of charge at the next available time to suit you within the terms of the type of booking (ie: Anytime, off peak or a promotion), or (b) receive replacement vouchers for the same experience which may be used in the future. iFLY is unable to offer refunds if your booking is affected by Covid-19.
Our Customer Service Team are at their phones, ready to answer your questions and help you with your booking.
Did you know you can make bookings, check live availability, redeem all vouchers and see frequently asked questions all online?
If you still need to speak to us...
Please note there is a £3.00 booking fee for new bookings made over the phone.
Our Customer Service Team opening hours are 09:00-18:00 daily.
You can also email support@iFLYworld.co.uk and we'll do our very best to respond as swiftly as we can. We're aiming to reply to all email enquiries within 48 hours.