Customer Service Representative

This role offers a competitive hourly rate, generous commission, free flight time, staff discount structure & pension.

You will be working for the undisputed global market leader in Indoor Skydiving, within a close-knit team of around 8-10 outgoing & friendly staff who help make iFLY the world class leisure experience we have become.

You will be a vital member of iFLY’s customer service department, providing first rate customer service.

If you’re up for delivering the dream of flight to everyone, have a ‘whatever it takes’ work ethic and want a career in making people smile, then you’re our kind of person and we would love to talk to you.



The role:

To provide ‘over the phone’ support and enquiry handling services to our customers. Using our booking system, you will be responsible for taking bookings, making flight amendments, up-selling flight experiences and generally being the main point of contact for our customers. As part of this role, you will also be involved with making proactive outbound service calls. Applicants should be used to working towards sales targets and be confident using booking/customer relationship management systems. They will have great telephony etiquette and be driven and motivated towards making sales.

Candidates will have retail or leisure experience and have fantastic customer service skills. Experience within a call centre/sales team environment is beneficial. They will be outgoing, friendly and have the ability to work in a busy environment whilst remaining calm and in control at all times.

They will have:

  • Friendly disposition.
  • Great customer service skills.
  • Retail, leisure or call centre experience.
  • Computer literacy and the ability to learn systems (such as a booking system).
  • Fantastic telephony etiquette.
  • A great sales track record.


We're looking to speak with interested applicants NOW.

To apply:

Please complete our online application form here.