Can I reschedule or cancel my booking?

Rescheduling

If you know you will not be able to attend your flights, we do have options to reschedule your booking, of which the details of our reschedule policies can be found below. For further assistance with all reschedules, please contact team iFLY  on 0845 331 6549.

(a) First Time Flyers and Returning Flyers

If you know you will not be able to make your flights, you may reschedule as follows:

  • For standard bookings with more than 48 hours’ notice, you may reschedule your flights. A charge of £6 per experience will apply.
  • For standard bookings with less than 48 hours’ notice, you may reschedule your flights. A charge of £15 per experience will apply.

Where you have booked a group, team build or corporate experience such as the Ultimate Exclusive Party Package, or a Team Taster Corporate Event, the aforementioned fees will apply per person.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

(b) Pro-Flyers and Skydivers

  • For any Pro-Flyer or Skydiver bookings a minimum of 120 hours' notice (5 days) must be given in order to reschedule your flights.

In the event that we do reschedule your flights within the 120 hours' notice period, regardless of the amount of flight time, a charge will be applied.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

To discuss rescheduling a booking with Team iFLY, please contact us directly on 0845 331 6549. The team will be happy to assist.

Reschedule Plus (optional extra)

Upon booking, First Time Flyers will have the option of purchasing the Reschedule Plus - just £1.50 per experience. This allows for unlimited booking reschedules to be made (at no extra cost) up to 48 hours before your flight date and is therefore strongly recommended.

Holders of the Reschedule Plus can also reschedule flights with less than 48 hours’ notice, at a reduced price of £10 per experience.

If a booking is the result of any voucher redemption, please note the expiry date on the voucher. Reschedule Plus will allow you to reschedule your flights on the basis the new flight dates are within the validity period. Flights may not be rescheduled beyond the expiry date on any voucher.

Refund policy

If you know you will be unable to take your flights, you can transfer vouchers or flights to another person. You do not need to notify iFLY of name changes before arrival.

iFLY will refund open dated voucher purchases or faulty merchandise items, less any credit card surcharges, bought directly from iFLY within 14 days of the purchase date. After 14 days (from the date of original transaction) no refund will be available. Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place (this includes the redemption of an open dated voucher), no refunds are available. Refunds are also unavailable for digital media purchases.

Refunds are centrally processed through our Accounts Team. For that reason please allow at least 5 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.

iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances refunds are subject to the policies of the third party and we would advise you to make contact with them directly.

Late arrivals will not be entitled to refunds under any circumstances, please refer to 'Late Arrivals & No-shows' policy above.