Can I reschedule or cancel my booking?

Rescheduling

(a) First Time Flyers 

If you know you will not be able to make your flights, you may reschedule as follows:

  • For standard bookings with more than 48 hours’ notice, you may reschedule your flights. A charge of £6 per experience will apply.
  • For standard bookings with less than 48 hours’ notice, you may reschedule your flights. A charge of £15 per experience will apply.

Where you have booked a group, team build or corporate experiences such as the Ultimate Exclusive Party Package, or a Team Taster Corporate Event, the aforementioned fees will apply per person.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

To discuss rescheduling a booking please contact our Customer Service Team on 0845 331 6549. Calls cost 5p per min plus your standard network charge. You can also email the Team: support@iflyworld.co.uk.

(b) Pro-Flyers and Returning Flyers

  • For any Pro-Flyer, Skydiver or Returning Flyer booking, a minimum of 120 hours' notice (5 days) must be given in order to reschedule your flights.

In the event that we do reschedule your flights within the 120 hours' notice period, regardless of the amount of flight time, a charge will be applied.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

To discuss rescheduling a booking please contact our Customer Service Team on 0845 331 6549. Calls cost 5p per min plus your standard network charge. You can also email the Team: support@iflyworld.co.uk.

Reschedule Plus (optional extra)

Upon booking, First Time Flyers will have the option of purchasing the Reschedule Plus - just £1.50 per experience. This allows for unlimited booking reschedules to be made (at no extra cost) up to 48 hours before your flight date and is therefore strongly recommended.

Holders of the Reschedule Plus can also reschedule flights with less than 48 hours’ notice, at a reduced price of £10 per experience.

If a booking is the result of any voucher redemption, please note the expiry date on the voucher. Reschedule Plus will allow you to reschedule your flights on the basis the new flight dates are within the validity period. Flights may not be rescheduled beyond the expiry date on any voucher.

NOTE: Reschedule Plus is offered once only; at the point the original booking is made. It cannot be added at a later stage.

To discuss rescheduling a booking please contact our Customer Service Team on 0845 331 6549. Calls cost 5p per min plus your standard network charge. You can also email the Team: support@iflyworld.co.uk.

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