KEEPING YOU INFORMED

It feels like rather a long time since the Government announced that leisure businesses like ours should power down until further notice.

Of course, whilst we’re itching to re-open and get airborne once again, we remain in full support of the directives we’ve received and continue to prioritise our team and our customers while we wait for further news.

Rest assured, we are doing all we can to ensure we will re-open quickly and safely when we have received the appropriate authority.

Be under no illusion, we intend to return better than ever!

iFLY facilities have always been safe, clean, hygienic, fun & friendly places to visit with world-class staff - and that will not change, although we recognise that our practices and procedures will require review in light of the ‘new world’ that awaits us following this pandemic.

As such, we have been using this period of down-time to ensure that we remain at the forefront of the leisure industry, not only in terms of the quality of our experience, but also from all aspects of health, safety and hygiene.

Guests can be absolutely certain that when they return to iFLY, they’ll be in the safest possible environment and met with staff entirely committed to their welfare and enjoyment. We will rigorously maintain the highest of standards in everything we do.

We are also continuing to proactively reach out directly to all customers whose bookings or purchases have been (or continue to be) affected by the outbreak of Covid 19 and the ‘lockdown’ / ‘stay alert’ instructions, remaining accessible via all communication channels for those with questions, queries or issues.

We’re available at support@iflyworld.co.uk, remain in full contact with guests via social media channels and have created a dedicated page to answer the more popular questions. Of course, we’d love to hear from you, so please reach out for anything we can help with.

Your questions answered.

And finally, whilst our doors are currently closed, we’re confident it won’t be for much longer and I’d like to reassure everyone that you can still secure future flights with us. The best way to do this (for you or someone else) is via an iFLY Flight Voucher. We’ve increased the validity period of all vouchers for your peace of mind and we continue to stand by our best price and satisfaction guarantee. Knowing that our vouchers create such anticipation even weeks & months before the lucky recipient has even shown up to fly, they remain an awesome gift right now – even during lockdown and high alert.

Rest assured, the second that Boris gives us the nod, we’ll be shouting from the rooftops and delivering the dream of flight to everyone!

That's just about it for now, but please allow me to extend my sincerest apologies to all those affected by our closure and, on behalf of the entire team at iFLY, best wishes to you and your loved ones.

We will see you soon. In the meantime, stay safe and stay healthy.

Trevor Haines, UK Manager