Assistant General Manager

We're not currently recruiting (Covid-19, sorry)

Duties & responsibilities

• The smooth running of all aspects of the Reception department – accurately checking customers in, managing customer queries, processing customer payments, making customers aware of additional opportunities (such as but not limited to Return Flyer Vouchers, Flight Club Membership & Merchandise).
• The job will involve a mixture of being on the front desk and back office duties.
• Mentoring and developing the Reception team. Conducting team member appraisals with the support of the GM.
• Identifying Reception staff training needs.
• Reviewing training outcomes with the General Manager and Reception staff and planning further training if required.
• Assisting in the recruitment of Reception staff and inducting new employees into the company in accordance with the induction procedure.
• Ensuring that the team are correctly attired and project a professional image at all times.
• This position will require working on weekends. 

Personality, skills and experience:

Candidates must have a minimum of 2 years customer service experience. 

They will have:

• Leadership qualities.
• Good team skills.
• Customer service focus.
• Good listener skills.
• Coaching skills.
• Friendly, upbeat, compassionate, personable.
• Strong team player.
• Demonstrated commitment and dedication.
• A strong work ethic.
• A 'can do' attitude.

Reporting to

The General Manager.