Assistant General Manager

Duties & responsibilities

  • The smooth running of all aspects of the Reception department – accurately checking customers in, managing customer queries, processing customer payments, making customers aware of additional opportunities (such as but not limited to Return Flyer Vouchers, Flight Club Membership & Merchandise).
  • The job will involve a mixture of being on the front desk and back office duties.
  • Mentoring and developing the Reception team. Conducting team member appraisals with the support of the GM.
  • Identifying Reception staff training needs.
  • Reviewing training outcomes with the General Manager and Reception staff and planning further training if required.
  • Assisting in the recruitment of Reception staff and inducting new employees into the company in accordance with the induction procedure.
  • Ensuring that the team are correctly attired and project a professional image at all times.
  • This position will require working on weekends. 

Personality, skills and experience:

Candidates must have a minimum of 2 years customer service experience. 

They will have:

  • Leadership qualities.
  • Good team skills.
  • Customer service focus.
  • Good listener skills.
  • Coaching skills.
  • Friendly, upbeat, compassionate, personable.
  • Strong team player.
  • Demonstrated commitment and dedication.
  • A strong work ethic.
  • A 'can do' attitude.

Reporting to

The Milton Keynes General Manager.

Start date

ASAP

How to apply

Download the application form. Use the Microsoft Word document on your computer, it expands as you add the answers. Or, just download a form in the Adobe PDF format:

If you think you have what it takes to join the team then please read the information about the roles, download and complete the comprehensive application form and email it to careers@iFLYworld.co.uk along with a recent photo.

Alternatively, you can send it to us via post.

Shane Evans
iFLY Indoor Skydiving
Xscape
602 Marlborough Gate
Central Milton Keynes
MK9 3XS

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