The smooth running of all aspects of the Reception department – accurately checking customers in, managing customer queries, processing customer payments, making customers aware of additional opportunities (such as but not limited to Return Flyer Vouchers, Flight Club Membership & Merchandise).
The job will involve a mixture of being on the front desk and back office duties.
Mentoring and developing the Reception team. Conducting team member appraisals with the support of the GM.
Identifying Reception staff training needs.
Reviewing training outcomes with the General Manager and Reception staff and planning further training if required.
Assisting in the recruitment of Reception staff and inducting new employees into the company in accordance with the induction procedure.
Ensuring that the team are correctly attired and project a professional image at all times.
This position will require working on weekends.
Personality, skills and experience:
Candidates must have a minimum of 2 years customer service experience.