Assistant General Manager

We're not currently recruiting (Covid-19, sorry)

Duties & responsibilities

  • The smooth running of all aspects of the Reception department – accurately checking customers in, managing customer queries, processing customer payments, making customers aware of additional opportunities (such as but not limited to Return Flyer Vouchers, Flight Club Membership & Merchandise).
  • The job will involve a mixture of being on the front desk and back office duties.
  • Mentoring and developing the Reception team. Conducting team member appraisals with the support of the GM.
  • Identifying Reception staff training needs.
  • Reviewing training outcomes with the General Manager and Reception staff and planning further training if required.
  • Assisting in the recruitment of Reception staff and inducting new employees into the company in accordance with the induction procedure.
  • Ensuring that the team are correctly attired and project a professional image at all times.
  • This position will require working on weekends. 

Personality, skills and experience:

Candidates must have a minimum of 2 years customer service experience. 

They will have:

  • Leadership qualities.
  • Good team skills.
  • Customer service focus.
  • Good listener skills.
  • Coaching skills.
  • Friendly, upbeat, compassionate, personable.
  • Strong team player.
  • Demonstrated commitment and dedication.
  • A strong work ethic.
  • A 'can do' attitude.

Reporting to

The General Manager.

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