Coronavirus - your questions answered

It's always great to hear from you, but to save you time, you'll probably find the answer to your questions below.

Take a peep:

When will you re-open?

Watch this space. Stay tuned on our website & social media pages for the latest.

Can I still buy flights & vouchers at this time?


We've set our recommend options here. 

I currently have a booking for a future date. What should I do?

Nothing for now. We will proactively reach out to you if anything changes. 

I currently have an iFLY voucher. What should I do?

We took the decision to auto-extend any vouchers purchased directly through iFLY (which were due to expire after March 20th 2020) by a period of 9 months. 

To check the up-to-the-minute status of your voucher, we recommend you email with your voucher code.

Our online calendar is live and you can redeem here. 

I currently have a valid voucher for iFLY, purchased through a Gift Experience Company. What should I do?

The best bet is to email with the name of the Gift Experience Partner, the voucher code, name of the experience detailed on the voucher and the expiry date. Our team will then advise accordingly. 

Can I reschedule my booking?

Of course. Contact  with your order number, preferred flight date & time - we'll then advise of next steps. 

Can I have a refund?

We understand, in these challenging times, that you may wish to explore a refund.

At this time we've made every possible adjustment to ensure no one misses out on the amazing flight experience they have purchased - and our small team of dedicated staff are still very eager to welcome you to iFLY and to give you the most incredible experience.

We have a refund, postponement & rescheduling policy in place, as well as the ability to cancel flights under any circumstance. This includes cancellation owing to factors outside of our control - such as the current Coronavirus outbreak.

Please feel free to revisit our Terms and Conditions.

Is your Customer Service Team available? 

Yes. We’re unable to take calls, but we do have a very small and dedicated team answering email enquiries.

If you have a question that is not answered on this page, please email and we’ll get back to you.

Please be patient, our team is not yet back to full numbers but we'll do our best.

My question isn’t answered on this page. What should I do?

The most effective way to get a response to any question right now is to email

We’ll be keeping an eye of social media platforms and looking out for comments and questions, but would much prefer to see enquiries channelled via email. Plus, you’ll likely get a quicker response.

Please be patient with us. We’re low in staff numbers right now, for reasons we won’t need to explain. But we’ll do our best to get back to you quickly.

Please stay safe!

We’re looking forward to flying with you.

Team iFLY