General Manager

This role offers a competitive salary, private healthcare, generous annual bonus, free flight time, staff discount structure & pension.
 
You will be working for the undisputed global market leader in Indoor Skydiving, within a close-knit team of around 25 outgoing & friendly staff who help make iFLY the world class leisure experience we have become.
 
You will be a vital member of iFLY UK’s management team and will take full ownership in running the venue. You will also make significant contributions to the company’s wider success in the UK.
 
Prior experience of Indoor (or outdoor) skydiving is not a pre-requisite.
 
Experience of General Management within the leisure, hospitality, service or retail sector is required, as is experience & success in networking and outreach activity.
 
If you’re up for delivering the dream of flight to everyone, have a ‘whatever-it-takes’ work ethic and want a career in making people smile, then you’re our kind of person and you should get in touch.

Locations:

iFLY Basingstoke.

The role:

We're proud that our team boasts an unbelievable variety of personalities, nationalities, characters and cultures and we're a fully inclusive employer. That's what makes our team so strong.

Our General Managers take an entrepreneurial approach to running their facility and responsibilities include:

  • Full P&L responsibility and ownership of site performance.
  • Development & execution of annual operating plans, revenue plans & local business plans.
  • A strict control of operational expenses.
  • Participation and adoption of centrally driven initiatives affecting all sites.
  • Developing relationships & executing a plan of networking / outreach within the community to include, (but not limited to) local authorities, corporate partners, sponsors, media, charities, community groups, partner agencies and more.
  • Strong and effective day-to-day leadership and management, fostering an environment that encourages contribution & understanding by all employees to overall company objectives.
  • Working within agreed budgets in relation to staff levels and costs, as well as managing payroll reporting.
  • Analysing, measuring & reporting on sales data, costs, performance indicators, safety, team member morale and customer satisfaction.
  • Responsibility for all Health & Safety matters in relation to the facility, including maintaining all operational systems and ensuring that employee & customer Health & Safety protocols, procedures and measures are implemented in line with current legislation.
  • General upkeep of the iFLY facility to ensure the provision of immaculately presented premises (inside & out) for customers and staff.
  • Managing a team of up to 25 personnel including Assistant Managers, Instructors, Receptionists & Customer Service.
  • Recruitment, hiring, training & onboarding of all team members.
  • Provision of support and leadership to all team members – this includes full HR responsibility; construction & issue of contracts of employment, handling disciplinary matters, conducting team member appraisals and managing/executing recognition programs.
  • Researching, evaluating and recommending enhancements to constantly improve the customer experience.
  • Working closely with Senior Management & Commercial personnel to ensure strategic business & commercial objectives are achieved.
  • Providing support for all other tunnels in the UK as required.
  • Reporting directly to the UK Manager.
  • Any other duty that supports the business need.

PERSONALITY, SKILLS & EXPERIENCE:

  • 3 years (plus) experience in management, preferably in the leisure, hospitality, service or retail sectors.
  • Experience of managing a business / site that employs at least 10 people with a turnover in-excess of £1m.
  • Experience in local business plan creation and execution.
  • Can demonstrate a healthy understanding of sales and marketing.
  • An eye for detail and the relentless pursuit of excellence.
  • Strong team leadership and team-member development capabilities – promoting a healthy and positive local team dynamic, at the same time ensuring team members feel a part of the wider business / national effort.
  • Computer skills in word processing & spreadsheets.
  • CRM experience.
  • Project management and multi-tasking skills are a must.
  • Excellent presentation / oratory and written communication skills.
  • Experience in negotiation.
  • A deep commitment to customer service as a way of life, and a relentless commitment to safety.
  • Preparedness to work some evenings and weekends.
  • Upbeat, compassionate & personable.

START DATE:

We're looking to receive applications now, with a view to a formal start date of September/October 2022

To apply:

Please contact Tracy on tgoffin@iFLYworld.co.uk, or complete our online application form here.