Customer Service Team Leader

This role offers a competitive hourly rate, generous commission, free flight time, staff discount structure & pension.

You will be working for the undisputed global market leader in Indoor Skydiving, within a close-knit team of around 8-10 outgoing & friendly staff who help make iFLY the world class leisure experience we have become.

You will be a vital member of iFLY’s customer service department, leading the team in the provision of world class customer service. You will also be on the lookout for new ways to help us increase demand, interest and bookings for the incredible sport of Indoor Skydiving.

Customer Service or Call Centre experience is essential and team leader experience is preferred. We would also be excited to speak with you if you have call centre or customer service experience, can demonstrate that you’ve a genuine love of people and believe you have all the characteristics (and more!) to step up and lead a close-knit team to new heights.

If you’re up for delivering the dream of flight to everyone, have a ‘whatever it takes’ work ethic and want a career in making people smile, then you’re our kind of person and you should get in touch.



The role:

We’re proud that our team boasts an unbelievable variety of personalities, nationalities, characters and cultures and we’re a fully inclusive employer. That’s what makes our team so strong.

As leader of our Customer Service Team, you'll be expected to:

  • Ensure the smooth running of all aspects of the Customer Service operation (including managing customer queries via phone, email and social platforms, processing customer payments, ensuring high quality of customer engagement/communication & efficient rota formulation).
  • Ensure the smooth running of all aspects of the Reception department (including accurately checking customers in, managing customer queries, processing customer payments, maximising customer welfare/enjoyment & efficient rota formulation).
  • Work effectively with the Customer Service Team Manager and Sales Team Manager in driving commercial initiatives that assist in sales generation and demand.
  • Report on all aspects of the role and the performance of the department to peers and managers.
  • Implement measures and practices to ensure the team is consistently performing to your expected standards.
  • Identify staff training needs and general onboarding.
Essentially, you'll be doing whatever it takes to ensure iFLY's Customer Service exceeds expectations.

iFLY operates in the leisure sector, so there will be a requirement to work some evenings and weekends.

Finally, we expect all our team mates to keep our working environment respectful, lively, energetic and fun, because heading to work each day should be nothing but a good thing.


We're looking to speak with interested applicants NOW.

To apply:

Please complete our online application form here.